3PL Playbook • Stabilization
WMS Performance Recovery Checklist (Stabilization & Hypercare)
When SLAs slip post-go-live, this checklist helps you regain control fast: command center setup, containment, root cause fixes, hypercare expectations, and long-term stability practices.
First 72 Hours: Stop the Bleeding
Week 1: Stabilize Operations
Week 2–4: Fix Root Causes (So It Doesn't Return)
Hypercare Support Expectations (Vendor ↔ Org)
Hypercare should be time-boxed and measurable: extra resources, clear ownership, agreed SLAs, and explicit exit criteria.
Minimum Hypercare Requirements
Exit Criteria (You're Stable When...)
Key Risk Callouts (Recovery Efforts)
Risk: Fixing symptoms only
Workarounds are fine, temporarily. But if root cause isn't documented and prevented, incidents rebound after hypercare ends.
Risk: Vendor dependency never ends
Hypercare must include internal capability-building (super users, troubleshooting skills, runbooks, monitoring ownership).
Risk: No measurable exit criteria
If exit criteria aren't agreed before launch, hypercare becomes a debate instead of a decision.