ERP Support
ERP programs don't fail because the software is wrong. They fail because workflows don't match operations, master data is chaotic, integrations are fragile, users bypass the system, and nobody bridges the gap between business needs and technical configuration.
ERP systems like SAP, Oracle, Microsoft Dynamics, Infor, and others are the backbone of operations, but they're
also where ambition meets reality. Organizations invest millions expecting transformation, then struggle when
processes don't fit, when customizations break with upgrades, when reporting requires manual extraction, and when
the vendor can't keep up with change requests.
BaszGroup supports ERP programs across the entire lifecycle: selection and evaluation, architecture design,
process mining and gap analysis, vendor coordination, reverse engineering, troubleshooting, enhancement, and
continuous optimization. We're the operational translators between your business and your ERP, helping you get
value from the system you have or choose the right one for what's next.
Where BaszGroup Engages
ERP Selection & Evaluation
Requirements definition, vendor evaluation, fit-gap analysis, demo scenario design, and selection recommendation. We help you choose the right ERP for your operational complexity and growth trajectory.
Architecture & Solution Design
Process flow mapping, integration architecture, module selection, customization vs. configuration strategy, and master data design. We ensure the ERP design matches operational needs.
Process Mining & Gap Analysis
Current-state process documentation, bottleneck identification, workaround analysis, and gap assessment. We use data and observation to find where ERP falls short and where improvements are needed.
Vendor Coordination & Oversight
Requirements translation, vendor accountability, change request management, testing oversight, and escalation management. We bridge the communication gap between business and technical teams.
Reverse Engineering & Troubleshooting
Understanding existing configurations, identifying root causes of failures, untangling custom code, and determining why decisions were made. Critical when documentation is missing or teams have turned over.
Enhancement & Correction
Fixing broken workflows, optimizing performance, correcting master data, improving reporting, and adding functionality. We work with your vendor to implement changes that improve operations.
Integration Architecture
Connecting ERP to WMS, TMS, MES, QMS, CRM, and other systems. Designing data flows, managing middleware, ensuring real-time synchronization, and maintaining integration health.
Continuous Improvement & Optimization
Post-go-live performance monitoring, workflow optimization, utilization improvement, master data governance, and roadmap development. Making ERP better over time.
Industry-Specific ERP Complexity
Industrial & Commercial
Production planning, shop floor control, quality management, engineer-to-order workflows, and complex BOMs. ERP must coordinate material flow, capacity planning, and financial tracking across the Commercial lifecycle.
Learn more about Industrial programs →3PL & Logistics Providers
Multi-client accounting, complex billing, labor management, and service-level tracking. ERP must handle client-specific workflows and provide visibility across diverse operations.
Learn more about 3PL programs →Consumer Packaged Goods (CPG)
High SKU count, promotional planning, trade spend management, and multi-channel order orchestration. ERP must integrate with demand planning, supply planning, and execution systems.
Learn more about CPG programs →Medical & Regulated Products
Lot traceability, serialization, quality integration, and regulatory compliance. ERP must maintain audit trails and integrate tightly with quality management systems.
Learn more about Regulated programs →Grocery & Food
FEFO inventory management, expiration tracking, catch weight handling, and temperature control. ERP must support complex unit-of-measure conversions and freshness requirements.
Learn more about Grocery programs →Where ERP Programs Break
Workflows don't match how operations actually function
- Standard ERP processes force operations into rigid workflows that don't fit
- Exception handling requires workarounds the system doesn't support
- Business forced ERP to their old processes instead of adopting best practices
- Customizations were built to match broken legacy workflows
- Users bypass ERP because it's slower or more complicated than manual methods
Master data is chaotic and nobody owns it
- Item master, customer master, and vendor master are full of duplicates and errors
- No governance process for creating or maintaining master data
- Data quality issues cascade into planning, execution, and financial reporting
- Legacy data was migrated without cleansing, bringing forward decades of problems
- No clear ownership or accountability for master data accuracy
Integrations are fragile and break frequently
- Point-to-point integrations between ERP and WMS, TMS, MES, etc. are brittle
- Data sync failures aren't detected until downstream problems appear
- Error handling and retry logic don't exist, requiring manual intervention
- Middleware platforms were implemented poorly or aren't monitored
- Integration documentation is missing, making troubleshooting painful
Customizations break with every upgrade
- Custom code was written without following best practices or documentation
- Upgrades require extensive regression testing because customizations break
- Organizations stay on old versions to avoid upgrade pain, falling out of support
- Vendor can't troubleshoot issues because customizations obscure root causes
- Technical debt accumulates as custom code is patched rather than rewritten
Reporting requires manual extraction and Excel manipulation
- Standard ERP reports don't answer the questions leadership needs answered
- Data is locked in ERP with no easy way to extract or analyze it
- BI tools were never implemented or integrated properly
- Finance and operations teams spend days each month building reports manually
- Real-time dashboards don't exist, so decisions are made on stale data
Vendor can't keep up with change requests
- Backlog of enhancements and fixes grows faster than vendor can deliver
- Change request process is slow and bureaucratic
- Business needs evolve but ERP stays stuck in the original configuration
- Vendor prioritizes their roadmap over your needs
- No internal capability to make small changes without vendor involvement
ERP Not Delivering the Value You Expected?
Whether you're evaluating a new ERP, struggling with implementation, or optimizing an existing system, we help bridge the gap between business needs and technical reality.
Measurable Success in ERP Programs
- ERP workflows match operational reality with minimal workarounds
- User adoption improves as the system becomes easier to use
- Transaction processing time decreases as efficiency improves
- Master data accuracy improves with governance and ownership established
- Duplicate records and data errors are systematically eliminated
- Data quality metrics are tracked and drive continuous improvement
- Integration stability improves with proactive monitoring and error handling
- Data synchronization issues decrease significantly
- Real-time visibility across systems becomes reliable
- Reporting shifts from manual extraction to automated dashboards
- Decision-making accelerates with real-time data access
- Finance and operations reduce time spent on report generation
- Change request backlog shrinks as processes are streamlined
- ERP upgrades become manageable instead of multi-year projects
- Technical debt is addressed systematically
- Vendor relationship improves as communication and accountability strengthen
- Business and IT alignment increases
- ERP becomes an enabler instead of a constraint
Our Engagement Model
We support ERP programs across the entire lifecycle. Whether you're selecting a new system, implementing with a vendor, troubleshooting post-go-live issues, or optimizing an existing environment, we provide the operational expertise and vendor coordination that ensures ERP delivers value.
Pre-Implementation: Selection & Design
Requirements definition, vendor evaluation, fit-gap analysis, architecture design, process flow mapping, integration strategy, master data design, and implementation planning.
During Implementation: Oversight & Translation
Vendor coordination, requirements translation, gap management, testing oversight, integration design, change request management, and escalation support.
Post Go-Live: Troubleshooting & Optimization
Issue triage and resolution, workflow optimization, master data cleanup, integration stabilization, reporting improvement, and performance tuning.
Continuous Improvement: Enhancement & Evolution
Process mining and gap analysis, reverse engineering existing configurations, enhancement design and implementation, workflow additions, master data governance, and roadmap development.
Learn More About Our ERP Services
Ready to Talk About Your ERP Program?
Let's Bridge Business and Technology
Whether you're selecting a new ERP, struggling with implementation, troubleshooting post-go-live issues, or optimizing an existing system, we can help.